Legal Agreement

Terms of Service

Master Terms of Service governing your use of the CallView AI platform

Last Updated: January 08, 2026

Important Notice

This agreement contains a binding arbitration provision and class action waiver. It also contains clauses that significantly limit our liability to you in the event of a security incident or "hacking" event. Please read carefully.

01

Article 1: Definitions & Interpretation

"Account Owner"

The specific individual or entity who registered for the Service and holds the primary administrative credentials. The Account Owner is legally responsible for all actions taken by Authorized Users.

"Authorized User"

An individual natural person, whether an employee, business partner, contractor, or agent of Customer, who is registered or permitted by Customer to use the Service.

"Service"

The CallView AI SaaS platform, accessible via https://app.callview.ai, intended solely for B2B outbound sales and coaching ("Intended Use").

"Customer Data"

All electronic data, audio, commissions, or other materials submitted to the Service by You.

02

Article 2: Account Security & Owner Responsibility

2.1 Account Owner Liability

The Account Owner is solely responsible for maintaining the confidentiality of the account credentials (username, password, API keys). You accept full responsibility for all activities that occur under your Account, whether or not you authorized such activities. Company assumes that any person using your credentials has the authority to bind you.

2.2 Security Breaches

You agree to notify Company immediately of any unauthorized use of your account or any other breach of security. Company will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Company or another party due to someone else using your account.

03

Article 3: License & Acceptable Use

3.1 Intended Use

Company grants Customer a limited, revocable license to use the Service solely for its Intended Use: legitimate B2B sales acceleration, coaching, and telemarketing in compliance with all laws.

3.2 Prohibited Acts

Customer shall not:

  • Use the Service for any illegal purpose, including fraud, harassment, or "swatting"
  • Attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Service
  • Take any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure
  • Upload invalid data, viruses, worms, or other software agents through the Service
  • Impersonate another person or otherwise misrepresent your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity

3.3 Strict Non-Cloning & Anti-Competition

YOU ARE EXPRESSLY PROHIBITED FROM COPYING, CLONING, OR IMITATING THE PLATFORM. You may not access the Service for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes. You shall not copy, modify, create derivative works of, reverse engineer, decompile, or otherwise attempt to extract the source code or "look and feel" of the Service. Any attempt to replicate the UI, UX, or underlying logic of CallView AI for a competing product will be prosecuted to the fullest extent of the law.

04

Article 4: Telephony & Regulatory Compliance

Strict Liability Warning

Customer assumes extensive legal compliance obligations. You agree to indemnify Company fully for any fines, penalties, or damages resulting from your violation of TCPA, TSR, or State Telemarketing Laws.

4.1 Customer TCPA & TSR Obligations

Customer is solely responsible for ensuring its campaigns adhere to the requirements of the Telephone Consumer Protection Act (TCPA) and Telemarketing Sales Rule (TSR). This includes maintaining internal Do-Not-Call lists, honoring DNC requests immediately, and adhering to calling curfew hours. The Platform provides tools to assist with these obligations but does not guarantee compliance.

05

Article 5: Fees & Payment Terms

5.1 Payment Processing (Stripe)

We use Stripe, Inc. ("Stripe") as our third-party payment processor. By using the Service, you agree to be bound by Stripe's Connected Account Agreement. You authorize us to share your payment information with Stripe. Company does not store your credit card information on its servers and is not liable for the security of your payment details processed by Stripe.

5.2 Non-Refundable

ALL FEES ARE NON-REFUNDABLE. You acknowledge that we incur costs to provision infrastructure for your account immediately upon signup. There are no refunds for partial months, unused minutes, or service downtime unless explicitly guaranteed in a separate SLA.

06

Article 6: Intellectual Property

You retain ownership of your Data. We retain ownership of the Platform, including all algorithms, "Model Weights," and "Platform Intelligence."

07

Article 7: Indemnification

Customer shall defend, indemnify, and hold harmless Company from any claims arising out of: (a) Your use of the Service; (b) Your violation of any law (including TCPA/TSR); or (c) any claim that Your Content infringes the rights of a third party.

08

Article 8: Limitation of Liability & Disclaimers

8.1 "As Is" / "As Available"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8.2 Cyber Security & Hacking Waiver

YOU ACKNOWLEDGE THAT THE SERVICE IS INTERNET-BASED AND SUBJECT TO RISKS INHERENT TO THE INTERNET. COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSS OF DATA, OR LOSS OF PROFITS RESULTING FROM: (A) HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT; (B) DDOS ATTACKS, RANSOMWARE, OR VIRUSES; (C) BUGS, ERRORS, OR INACCURACIES IN THE SERVICE.

8.3 Liability Cap

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF COMPANY EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU TO COMPANY IN THE 6 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY; OR (B) $100.00 USD.

09

Article 9: Governing Law & Dispute Resolution

9.1 Governing Law. Delaware Law governs this Agreement.

9.2 Arbitration. All disputes must be resolved via binding arbitration in Wilmington, Delaware. NO CLASS ACTIONS.

10

Article 10: General Provisions

10.1 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of this Agreement will remain in effect.

10.2 Entire Agreement. This Agreement, including all Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.

10.3 AI Development Disclosure. Customer acknowledges that portions of the Service's source code and architecture may have been generated with the assistance of Artificial Intelligence coding tools. Company represents that it holds valid title or license to the output of such tools, but disclaims any warranty that such AI-generated code is free from non-material errors or non-infringement of third-party rights not discoverable by standard industry due diligence.

Legal Notices

Send legal correspondence to:

legal@callview.ai